Assistance for your ECT™ System when you need it.
Every ECT™ solution is based on a comprehensive proven platform, combining years of engineering expertise into product modules uniquely selected and tailored to your specific application. That’s why we’ve come up with ATA Assist™, a way to help your team operate and maintain your ECT™ System well into the future.
ATA Assist™ is a flexible support package, combining best-in-class offerings to help you maximize uptime and expand your test capabilities. Whenever you require assistance, a new Assist case is created containing all the details, of which you can update on-the-fly. Our team can collaborate to address your needs systematically, providing near-immediate response. Combined with remote access tools already built into ECTS™, telephone support and on-site options, ATA Assist™ truly is the best way to maximize the potential of your ECT™ System.
Request assistance at any time. Tell us a detailed description of the situation and update it as needed, as your case file is automatically available to our team 24/7.
Every system preloaded with ECTS™ can be remotely accessed and controlled through Assist. No matter how far away you are, we are right there with you.
Whether it’s troubleshooting or setting up a new test plan, we are a phone call away. Thanks to our flexible scheduling, our team is available across all working hours in the NAFTA region.
Some issues can only be solved in person. Assist packages offer competitive rates for priority on-site support from our technicians and engineers.